Shipping & Payments
Shipping
Orders are prepared and dispatched approximately once a week (within one week of placing the order).
Carrier: Finnish Posti.
Small orders may be sent as a letter without a tracking code.
Orders sent with tracking: once the parcel has been handed to Posti, you will receive a tracking link by email.
Store pick-up not possible.
Shipping costs are calculated per order based on the delivery address; the exact shipping cost is shown before you confirm the order.
We ship worldwide.
Raw Version Productions Oy assumes no responsibility for damages during transport.
We cannot be held responsible for lost packages. If a tracked parcel shows as delivered but you have not received it, contact Posti first; we will assist where possible, but liability rests with the carrier.
Payments
Payments are processed by SumUp and currently accepted only by debit/credit card.
Accepted card brands: Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay.
NFC payments via Google Pay and Apple Pay are supported.
Refunds are issued back to the original payment method used for the order.
Currency conversion and processing times
If you pay with an international card, your bank may apply currency conversion fees according to the bank’s policy. Payments are charged in Euros, and if your card’s currency differs, your bank may charge a fee for converting the amount.
Important: American Express and other international card payments may take an additional 2–3 business days to process.
Returns Policy
Raw Version Productions Oy accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.
No products may be returned to Raw Version Productions Oy without the prior written consent of Raw Version Productions Oy and are subject to a return charge. Finnish laws will be applicable when it comes to returns.
If you have any concerns about webshop, contact the shop-team via contact-form or email shop@kingsatan.net